Your weddings, wedding dresses items will be sent by courier to your door. All the orders are shipped fully insured. All of our weddings, wedding dresses are carefully packaged and please allow 1 to 2 days to prepare your order. Delivery time is usually 4 to 7 business days from the time you place your order and we receive your payment. Please make sure you enter the right shipping address,we would not be responsible for the wrong shipping address.
We ship via EMS & HONG KONG EMS.
Once the order is shipped, a tracking number will be emailed to you automatically. With the tracking number,you can track the progress of your weddings, wedding dresses.If you have any additional shipping inquiries, please do not hesitate to contact us.Part of Tracking websites as below:
EMS: www.ems.com.cn/english-main.jsp
for USA: www.usps.com
for UK: www.parcelforce.com
for France: www.fr.chronopost.com/fr
for Canada: www.canadapost.ca
for Germany: www.gdsk.de
for Italy: www.poste.it
for Belgium: www.etracker.emstaxipost.be
for New Zealand: www.nzpost.co.nz
for Australia: www.auspost.com
for Ireland: www.anpost.ie/AnPost
for Norway: www.posten.no/portal/
Hong Kong EMS: www.hongkongpost.com
Guarantee
We Offer 100% free worldwide Shipping on all orders
We want you to be completely satisfied with your online purchase. If, for any reason, you are not completely satisfied with our merchandise, should you need to return an item, we'll exchange it or credit you with purchase price (excluding handling costs). Certain restrictions Apply:
Conditions for Return and Credit：
1) Returned merchandise must be in original condition - unworn, unwashed, unaltered, and undamaged - and must have the tags intact and still attached. If the product is defective, please provide a detailed explanation in the return package.
2) All return or exchange must be claimed within 15 days of receiving merchandise.
3) Personalized items are final sale, no returns, no exchanges.
All dresses ordered from us can be cancelled within 24 hours free of charge, no questions asked. However, because your dress is a one-off tailor made for your special day, orders cancelled after 24 hours are subject to a handling fee equaling 25% of the item price. We thank you in advance for your understanding.
